RESPONSIBLE TO: SUPERVISOR

RESPONSIBLE FOR: NO LINE MANAGEMENT RESPONSIBILITIES

OVERALL PURPOSE OF THE JOB

1. Will undertake casework and manage a caseload up to level of competence/accreditation.
2. To provide written and verbal representation for clients seeking assistance in the Immigration, Asylum & Nationality law, as well as employment law (with supervision).
3. To advise clients regarding procedure and practice (with supervision).
4. To carry administrative work as required.

MAIN TASKS

1. Take instruction, draft witness statements and other documents and letter using word processor.
2. Ensure all contact with clients and any other action taken in respect of cases is recorded on attendance notes and regularly updated on the database.
3. Liaise with immigration authorities, immigration & employment tribunals as well as other agencies and groups as required.
4. Interview and advise clients regarding immigration/ asylum law and employment law matters, practice & procedure (with supervision).
5. Provide guidance to clients on completion of documents.
6. Provide direct administrative and secretarial support.
7. Undertake outreach work as required by management, including liaising with ethnic communities, delivering talks and presentations to groups, and visiting other groups and centres as appropriate.
8. Work from various locations as reasonably required by management.
9. Keep up-to-date at all time with changes in Immigration/Asylum law by reading, attending training events and using computer for reference purposes.
10. Deliver training session in connection with own field of work to Alpha Shindara Legal staff and other agencies if required.
11. Maintain professional conduct, comply with our regulators standards and uphold the integrity and reputation of the firm at all times.
12. Undertake any other duties as may be reasonably required by the management. 13. Interacts with directors and carries out their professional/work requests
13. Interacts with directors and carriers out their professional/work requests

All employees of the firm have a duty to:

KEY SKILLS

• Multitasking
• Communication
• Teamwork
• Problem Solving
• Flexibility
• Resourceful
• Customer Service
• Organized
• IT Literate

DUTIES INCLUDE:

• Providing effective and efficient service to customers. Answering customer queries via phone and email regarding our organisation
• Working with Excel, Word, Outlook and Oracle.
• Taking inbound calls whilst providing a high level of customer service at all time
• Understand customer’s needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies.
• Provide a l high level. of customer service as outlined within the agreed quality standards.
• Remain professional at all times – positively influence the customer’s perception of our organization. Ensure adherence to schedules.
• Positively contribute to the development of policy and process through effective feedback and communication.
• Perform other work as required and assigned
• Contribute to overall department targets through achievement of Key Performance Indicators (KPIs).
• Ensure their work conforms to our regulators Quality Assurance Standards as times. required.
• Adhere and comply with the Equal Opportunities Policy at all Take due care of their own health and safety and that of others in their working environment.
• Observe client’s confidentiality.

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